/* 
 * Premium Ticket Interface - Glassmorphism & High-End UX
 * Designed to integrate perfectly with the Purple/Blue Dashboard System
 */

.panelino-ticket-detail-inline {
    background: var(--panelino-bg-main);
    background-image:
        radial-gradient(at 0% 0%, rgba(92, 98, 214, 0.05) 0px, transparent 50%),
        radial-gradient(at 100% 100%, rgba(162, 113, 247, 0.05) 0px, transparent 50%);
    border-radius: 30px;
    display: flex;
    flex-direction: column;
    height: 780px;
    overflow: hidden;
    position: relative;
    box-shadow: 0 30px 60px rgba(0, 0, 0, 0.08);
    border: 1px solid rgba(255, 255, 255, 0.6);
}

/* Glassmorphic Header */
.panelino-ticket-inline-header.refined-header {
    background: rgba(255, 255, 255, 0.8);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    padding: 22px 30px;
    border-bottom: 1px solid rgba(0, 0, 0, 0.03);
    display: flex;
    align-items: center;
    justify-content: space-between;
    z-index: 100;
}

.panelino-ticket-header-content {
    text-align: center;
    flex: 1;
}

.panelino-ticket-inline-title {
    font-size: 22px;
    font-weight: 800;
    color: #1a1c23;
    margin: 0 0 4px 0;
    letter-spacing: -0.8px;
    background: linear-gradient(135deg, #1a1c23 0%, #4a4d5e 100%);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
}

.panelino-ticket-header-subtitle {
    font-size: 13.5px;
    color: #8a8d9b;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
}

.panelino-status-dot {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: var(--panelino-success);
    box-shadow: 0 0 10px var(--panelino-success);
    display: inline-block;
}

/* Premium Buttons */
.panelino-back-to-list-btn,
.panelino-header-info-btn {
    background: #fff;
    border: 1px solid rgba(0, 0, 0, 0.05);
    color: #1a1c23;
    width: 48px;
    height: 48px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    border-radius: 16px;
    transition: all 0.4s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    box-shadow: 0 8px 15px rgba(0, 0, 0, 0.03);
}

.panelino-back-to-list-btn:hover {
    transform: translateX(-5px);
    background: var(--panelino-primary-color);
    color: #fff;
    box-shadow: 0 10px 20px rgba(92, 98, 214, 0.2);
}

.panelino-header-info-btn:hover {
    transform: rotate(90deg);
    color: var(--panelino-primary-color);
}

/* Chat Area */
.panelino-ticket-chat-container {
    flex: 1;
    overflow-y: auto;
    padding: 40px 30px;
    display: flex;
    flex-direction: column;
    scroll-behavior: smooth;
}

/* Message Entry Animation */
.panelino-chat-message {
    opacity: 0;
    transform: translateY(20px);
    animation: messageIn 0.5s cubic-bezier(0.23, 1, 0.32, 1) forwards;
}

@keyframes messageIn {
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* --- Attachment Previews (Telegram Style) --- */
.panelino-attachments-preview-container,
.panelino-reply-previews {
    display: flex !important;
    gap: 12px;
    padding: 15px 30px;
    flex-wrap: wrap;
    border-bottom: 1px solid #edf2f7;
    background: #fcfcfd;
}

.panelino-preview-item {
    position: relative;
    width: 70px;
    height: 70px;
    border-radius: 12px;
    overflow: hidden;
    background: #f7fafc;
    border: 1px solid #edf2f7;
}

.panelino-preview-item img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.panelino-preview-file-icon {
    width: 100%;
    height: 100%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
    background: #edf2f7;
}

.panelino-preview-remove {
    position: absolute;
    top: 4px;
    inset-inline-start: 4px;
    width: 20px;
    height: 20px;
    background: rgba(0, 0, 0, 0.5);
    color: white;
    border: none;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    transition: background 0.2s;
    line-height: 1;
    z-index: 5;
}

.panelino-preview-remove:hover {
    background: #e53e3e;
}

/* --- Voice Recording UI --- */
.panelino-voice-recording-status,
.panelino-voice-status {
    display: none !important;
    align-items: center;
    gap: 15px;
    padding: 12px 30px;
    background: rgba(92, 98, 214, 0.05);
    border-bottom: 1px solid rgba(92, 98, 214, 0.1);
}

.panelino-voice-recording-status.active,
.panelino-voice-status.active {
    display: flex !important;
}

.panelino-voice-timer {
    font-family: monospace;
    font-size: 16px;
    color: var(--panelino-primary-color);
    font-weight: 700;
}

.panelino-voice-wave {
    display: flex;
    align-items: center;
    gap: 3px;
    height: 20px;
}

.panelino-voice-wave span {
    width: 3px;
    background: var(--panelino-primary-color);
    border-radius: 3px;
    animation: wave 1s ease-in-out infinite;
}

.panelino-voice-wave span:nth-child(1) {
    height: 10px;
    animation-delay: 0.1s;
}

.panelino-voice-wave span:nth-child(2) {
    height: 18px;
    animation-delay: 0.2s;
}

.panelino-voice-wave span:nth-child(3) {
    height: 13px;
    animation-delay: 0.3s;
}

.panelino-voice-wave span:nth-child(4) {
    height: 16px;
    animation-delay: 0.4s;
}

@keyframes wave {

    0%,
    100% {
        transform: scaleY(1);
    }

    50% {
        transform: scaleY(1.5);
    }
}

#panelino-voice-btn-inline.panelino-recording {
    background: #e53e3e !important;
    color: white !important;
    border-color: #e53e3e !important;
    animation: pulse 1.5s infinite;
}

@keyframes pulse {
    0% {
        transform: scale(1);
    }

    50% {
        transform: scale(1.1);
    }

    100% {
        transform: scale(1);
    }
}

/* Message Attribution */
.panelino-chat-attribution {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 12px;
    font-size: 13.5px;
    color: #4a4d5e;
    font-weight: 700;
}

.panelino-user-message .panelino-chat-attribution {
    flex-direction: row-reverse;
}

.panelino-attribution-avatar {
    width: 36px;
    height: 36px;
    border-radius: 12px;
    object-fit: cover;
    border: 2.5px solid #fff;
    box-shadow: 0 5px 15px rgba(0, 0, 0, 0.08);
}

/* Premium Bubbles */
.panelino-chat-message {
    display: flex;
    flex-direction: column;
    margin-bottom: 35px;
    max-width: 75%;
}

.panelino-chat-message.panelino-user-message {
    align-self: flex-end;
}

.panelino-chat-message.admin-message {
    align-self: flex-start;
}

.panelino-chat-bubble {
    padding: 18px 24px;
    border-radius: 20px;
    position: relative;
    box-shadow: 0 10px 25px rgba(0, 0, 0, 0.03);
    line-height: 1.7;
    font-size: 15.5px;
}

.panelino-user-message .panelino-chat-bubble {
    background: linear-gradient(135deg, var(--panelino-primary-color) 0%, var(--panelino-secondary-color) 100%);
    color: #fff;
    border-top-right-radius: 4px;
    box-shadow: 0 15px 30px rgba(92, 98, 214, 0.15);
}

.admin-message .panelino-chat-bubble {
    background: #fff;
    color: #1a1c23;
    border-top-left-radius: 4px;
    border: 1px solid rgba(0, 0, 0, 0.02);
}

/* --- Flattened Reply Area (Modern Flat Style) --- */
.panelino-ticket-reply-area {
    padding: 0 !important;
    background: #ffffff !important;
    border-top: 1px solid #edf2f7 !important;
    position: relative;
    z-index: 100;
    width: 100% !important;
    border-radius: 0 0 30px 30px;
}

.panelino-ticket-reply-form,
#panelino-send-message-form-inline {
    width: 100% !important;
}

.panelino-enhanced-input-container {
    background: transparent !important;
    border: none !important;
    border-radius: 0 !important;
    padding: 20px 30px !important;
    box-shadow: none !important;
    display: flex !important;
    flex-direction: column !important;
    width: 100% !important;
}

.panelino-enhanced-input-container:focus-within {
    /* No outer shadow, maybe just subtle contrast */
    box-shadow: none !important;
}

/* Row 1: Textarea */
.panelino-input-text-row {
    width: 100% !important;
    margin-bottom: 12px !important;
}

#ticket-reply-message-inline,
#admin-reply-message,
.panelino-reply-textarea {
    width: 100% !important;
    min-height: 50px !important;
    background: transparent !important;
    border: none !important;
    outline: none !important;
    padding: 0 !important;
    font-size: 15px !important;
    color: #2d3748 !important;
    resize: none !important;
    line-height: 1.7 !important;
    box-shadow: none !important;
    margin: 0 !important;
    font-family: inherit !important;
}

/* Row 2: Toolbar */
.panelino-input-toolbar {
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    padding-top: 12px !important;
    border-top: 1px solid #edf2f7 !important;
}

.panelino-toolbar-attachments {
    display: flex !important;
    gap: 12px !important;
}

.panelino-toolbar-btn {
    background: #f7fafc !important;
    border: 1px solid #edf2f7 !important;
    color: #718096 !important;
    cursor: pointer !important;
    width: 40px !important;
    height: 40px !important;
    border-radius: 12px !important;
    transition: all 0.2s ease !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    padding: 0 !important;
    outline: none !important;
}

.panelino-toolbar-btn:hover {
    background: rgba(92, 98, 214, 0.08) !important;
    color: var(--panelino-primary-color) !important;
    border-color: rgba(92, 98, 214, 0.2) !important;
    transform: translateY(-2px);
}

.panelino-toolbar-actions-group {
    display: flex !important;
    align-items: center !important;
    gap: 10px !important;
}

.panelino-toolbar-send-btn {
    background: linear-gradient(135deg, var(--panelino-primary-color), var(--panelino-secondary-color)) !important;
    color: white !important;
    border: none !important;
    padding: 10px 28px !important;
    border-radius: 12px !important;
    font-weight: 600 !important;
    cursor: pointer !important;
    display: flex !important;
    align-items: center !important;
    gap: 10px !important;
    transition: all 0.3s cubic-bezier(0.175, 0.885, 0.32, 1.275) !important;
    box-shadow: 0 8px 20px rgba(92, 98, 214, 0.3) !important;
    font-family: inherit !important;
    font-size: 14px !important;
}

.panelino-toolbar-send-btn:hover {
    transform: scale(1.05);
    box-shadow: 0 12px 25px rgba(92, 98, 214, 0.4) !important;
}

.panelino-toolbar-send-btn svg {
    transform: rotate(180deg);
    /* Adjust for RTL send icon if needed, or keep original */
}

/* Welcome Message Premium */
.panelino-chat-welcome-message {
    align-self: center;
    background: linear-gradient(135deg, rgba(255, 255, 255, 0.95), rgba(240, 243, 255, 0.95));
    backdrop-filter: blur(10px);
    color: #1a1c23;
    padding: 25px 35px;
    border-radius: 24px;
    font-size: 14.5px;
    margin-bottom: 50px;
    text-align: center;
    box-shadow: 0 15px 40px rgba(0, 0, 0, 0.04);
    border: 1px solid rgba(255, 255, 255, 0.8);
    max-width: 85%;
    line-height: 1.8;
}

/* Custom Premium Scrollbar */
.panelino-ticket-chat-container::-webkit-scrollbar {
    width: 4px;
}

.panelino-ticket-chat-container::-webkit-scrollbar-track {
    background: transparent;
}

.panelino-ticket-chat-container::-webkit-scrollbar-thumb {
    background: linear-gradient(to bottom, var(--panelino-primary-color), var(--panelino-secondary-color));
    border-radius: 10px;
}

/* RTL Adjustment */
[dir="rtl"] .panelino-user-message .panelino-chat-bubble {
    border-top-right-radius: 4px;
    border-top-left-radius: 20px;
}

[dir="rtl"] .admin-message .panelino-chat-bubble {
    border-top-left-radius: 4px;
    border-top-right-radius: 20px;
}

/* Responsive */
@media (max-width: 991px) {
    .panelino-ticket-detail-inline {
        display: none !important;
    }
}

/* Layout states for ticket detail and new ticket views - Hides all list-related elements robustly */
.panelino-support-container.panelino-viewing-ticket-detail #panelino-support-header,
.panelino-support-container.panelino-viewing-ticket-detail .panelino-profile-header,
.panelino-support-container.panelino-viewing-ticket-detail .panelino-support-header,
.panelino-support-container.panelino-viewing-ticket-detail #panelino-support-stats,
.panelino-support-container.panelino-viewing-ticket-detail .panelino-tickets-stats,
.panelino-support-container.panelino-viewing-ticket-detail .panelino-support-stats,
.panelino-support-container.panelino-viewing-ticket-detail #panelino-support-filters,
.panelino-support-container.panelino-viewing-ticket-detail .panelino-tickets-filters,
.panelino-support-container.panelino-viewing-ticket-detail .panelino-support-filters,
.panelino-support-container.panelino-viewing-ticket-detail #panelino-tickets-list,
.panelino-support-container.panelino-viewing-ticket-detail .panelino-tickets-list,
.panelino-support-container.panelino-viewing-ticket-detail #panelino-empty-tickets,
.panelino-support-container.panelino-viewing-ticket-detail .panelino-empty-state,
.panelino-support-container.panelino-viewing-new-ticket #panelino-support-header,
.panelino-support-container.panelino-viewing-new-ticket .panelino-profile-header,
.panelino-support-container.panelino-viewing-new-ticket .panelino-support-header,
.panelino-support-container.panelino-viewing-new-ticket #panelino-support-stats,
.panelino-support-container.panelino-viewing-new-ticket .panelino-tickets-stats,
.panelino-support-container.panelino-viewing-new-ticket .panelino-support-stats,
.panelino-support-container.panelino-viewing-new-ticket #panelino-support-filters,
.panelino-support-container.panelino-viewing-new-ticket .panelino-tickets-filters,
.panelino-support-container.panelino-viewing-new-ticket .panelino-support-filters,
.panelino-support-container.panelino-viewing-new-ticket #panelino-tickets-list,
.panelino-support-container.panelino-viewing-new-ticket .panelino-tickets-list,
.panelino-support-container.panelino-viewing-new-ticket #panelino-empty-tickets,
.panelino-support-container.panelino-viewing-new-ticket .panelino-empty-state {
    display: none !important;
}

/* Premium Closed Ticket Notice */
.panelino-ticket-closed-notice-inline {
    background: #f8fafc;
    border: 1.5px dashed #cbd5e1;
    border-radius: 12px;
    padding: 24px;
    margin: 20px auto;
    max-width: 600px;
    text-align: center;
    box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.05), 0 2px 4px -1px rgba(0, 0, 0, 0.03);
    animation: fadeInUp 0.4s ease-out;
}

body.panelino-dark-mode .panelino-ticket-closed-notice-inline,
body.dark-mode .panelino-ticket-closed-notice-inline {
    background: #1e293b;
    border-color: #475569;
    box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.2);
}

.panelino-closed-notice-content {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 12px;
    color: #64748b;
}

body.panelino-dark-mode .panelino-closed-notice-content,
body.dark-mode .panelino-closed-notice-content {
    color: #94a3b8;
}

.panelino-closed-notice-content svg {
    color: #ef4444;
    background: #fee2e2;
    padding: 12px;
    border-radius: 50%;
    width: 48px;
    height: 48px;
    box-shadow: 0 0 0 4px #fef2f2;
    margin-bottom: 4px;
}

body.panelino-dark-mode .panelino-closed-notice-content svg,
body.dark-mode .panelino-closed-notice-content svg {
    color: #f87171;
    background: rgba(239, 68, 68, 0.15);
    box-shadow: 0 0 0 4px rgba(239, 68, 68, 0.05);
}

.panelino-closed-notice-content span {
    font-size: 14px;
    font-weight: 600;
    line-height: 1.6;
    max-width: 400px;
}

/* Dark Mode support for premium header buttons */
body.dark-mode .panelino-back-to-list-btn,
body.dark-mode .panelino-header-info-btn,
body.panelino-dark-mode .panelino-back-to-list-btn,
body.panelino-dark-mode .panelino-header-info-btn {
    background: #1e293b;
    border-color: rgba(255, 255, 255, 0.08);
    color: #f1f5f9;
}

body.dark-mode .panelino-back-to-list-btn:hover,
body.panelino-dark-mode .panelino-back-to-list-btn:hover {
    background: var(--panelino-primary-color);
    color: #fff;
}

body.dark-mode .panelino-header-info-btn:hover,
body.panelino-dark-mode .panelino-header-info-btn:hover {
    color: var(--panelino-primary-color);
}